Return Policy

Cancellation

Wigs here are made to order, so please refer to our cancellation policy once you do not want the order.

Cancellation within 12 hours: email us with your order number, full refund is available.

Cancellation after 12 hours before shipped out: 50% of the total will be charged as the restocking fee.

Cancellation after 24 hours: we're sorry but there is nothing we can do until you receive your order.

Exchange

For all exchanges, please contact us first within 3 business days from receipt of product(s). For your personal reasons, all extra fees including postage are on you.

All exchanges on new, unused items only. Damage has caused (or miss handled) by customer will be customer's responsibility.

New item will be shipped out after the original item is received.

 

Return

If you are not satisfied with your purchase, please refer to us first within 14 days from receipt of products andstating the problems of the items via photos. Defective item(s) for same style and same color need to be inspected by our professional. Return without permission is not acceptable.

• Please send the email to manager@newtoupee.com and state your order number and product picture.
• Confirm the return address with customer service.
• After sending the package back, please send the tracking number of the package to the customer service department so that both parties can follow up the status of the package.

 

Important information about the returned item:

• Items should be in no used status, with no changes. Items that have been coloured or washed are non-returnable.
• Custom base or size cannot be returned.
• All return shipping costs will be the customer's responsibility.
• We are not responsible for lost or damaged packages.
• Please return the merchandise via DHL, UPS, FEDEX.

 

Refund

All refund will be handled on working days, from Monday to Friday.

Refunds will be refunded to the original payment account within three business days of receipt of the return.